Challenge: A U.S. government contractor tapped a global company that specialized in workforce mobilization and staffing to create and staff a call center. Typically, this would not have been a significant challenge. However, this happened at the peak of the COVID-19 global pandemic, which meant the data center needed to be 100% remote while still… Continue reading ProDefense™ XDR: Quickly secures a global company’s all-new virtual call center.
Question to the DL: What pricing advice do you have for MSPs that are suddenly asked/expected to get their clients enabled for remote work from home? Disaster Lady Answer: When it comes to pricing strategies, you need to be careful. It is appropriate to build an extra margin for contingency (such as future bench time for… Continue reading How To Handle Price Changes During a Disaster